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These 10 free NYC-PCT questions are organized by exam domain, so you can see how each part of the New York City Police Communications Technician Exam (911 Dispatcher, DCAS) blueprint is tested. Reveal the answer and explanation under each question.
A supervisor must cover a Spanish-language call and a text conversation at the same time. Each needs a different available operator qualified for that task. Mason: qualified for Spanish and text; available. Rivera: qualified for Spanish only; available. Chen: qualified for text only; unavailable. Which assignment covers both calls within these limits?
Correct answer: D - Rivera handles Spanish; Mason handles text.
A review procedure assigns a reviewer ID when a record enters the queue. A separate REVIEWED mark is added only after the check is finished. A record on the screen has reviewer ID LK, but the part of the screen showing its REVIEWED field is covered. A colleague says, "It has a reviewer ID, so the check is complete." How strong is that conclusion?
Correct answer: B - It is not established: the ID could belong to a record still awaiting its check.
During a pre-shift sound check, the same recorded message is played through two headsets at two consoles. Headset 1 sounds distorted at Console P and clear at Console Q. Headset 2 gives the same results. The connections are checked, and the pattern repeats. These results point most strongly to:
Correct answer: C - A problem in the audio equipment at Console P.
An audit contains 60 call records, including 20 extra copies of records already counted. Those copies are excluded from the completeness measure. Of the remaining records, 30 have every required location field. The supervisor asks for the percentage of nonduplicate audited records with complete location information. Which finding should be reported?
Correct answer: C - 75% of nonduplicate audited records had complete location information.
All timestamps in this call log use the same 24-hour clock and include seconds; there is no clock change. April 14, 23:59:18 - Call received. April 14, 23:59:42 - Incident location confirmed. April 15, 00:00:09 - Record transmitted. April 15, 00:00:21 - Transmission acknowledged. The required interval is labeled "Location confirmed to record transmitted." What elapsed time belongs in that field?
Correct answer: A - 27 seconds
Take a moment to remember these observations. West exit: woman, gray coat, striped bag, walking north. East exit: man, gray coat, plain bag, walking south. Loading entrance: woman, black coat, striped bag, walking east. Try answering from memory: the woman at the west exit had which combination of coat, bag, and direction?
Correct answer: C - Gray coat, striped bag, walking north.
At 18:21, a caller reports a fallen cable outside 90 Cedar Place. Two minutes later, the caller says it is sparking and two delivery riders are approaching. The dispatcher still has only the first description. The desk instruction is to relay newly reported hazards and people at risk promptly, without waiting for a caller's name once the incident location is known. The caller's surname is still missing. What is the most consequential gap in the information already sent?
Correct answer: B - The dispatcher has not received the report of sparking or the approach of the delivery riders.
NYC's Text-to-911 instructions permit texting when a voice call is not possible or safe. The message should give the emergency, full address, borough, and cross streets if available. Senders should use full words and keep answering the operator until the operator ends the exchange. Someone is trying to force the door of apartment 2C at 76 Ash Street, Brooklyn. The person inside can text but cannot speak safely and does not know the cross streets. Following these instructions means:
Correct answer: D - Text the attempted entry and known location, then continue answering the operator.
At 19:26, Noor calls: "At 19:18, I saw a cyclist strike a pedestrian outside 312 Monroe Street. Both people left at 19:22. I couldn't tell whether either was injured." Choose the entry that keeps the incident time, call time, and injury information straight.
Correct answer: A - Call 19:26: Noor saw a cyclist strike a pedestrian at 19:18 outside 312 Monroe Street; both left at 19:22; injuries unknown.
A handoff must state that Operator Kim asked witness Patel to remain on the line while Kim contacted the dispatcher. Select the sentence that identifies both people's roles explicitly.
Correct answer: A - Kim asked Patel to remain on the line while Kim contacted the dispatcher.
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